Cleaning Services BT is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable housecleaning services around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.

Frequently Asked Questions

When it comes to hiring a professional cleaning company, there are certain qualifications you should look for to ensure that you’re getting a quality service. Here are some key factors that qualify a professional cleaning company:

Training and Certification: A professional cleaning company should have certified technicians who are trained in the latest cleaning techniques and equipment.

Experience and Reputation: Look for a company with years of experience in the industry and a good reputation in the local community. Check online reviews, testimonials, and ratings from past customers to get an idea of their level of service.
Equipment and Products: A professional cleaning company should have high-quality equipment and use safe, effective cleaning products that are approved by industry standards. They should also have the ability to customize their cleaning methods based on your specific needs.
Insurance and Licensing: A professional cleaning company should be fully licensed and insured, which protects you in case of any accidents or damage that may occur during the cleaning process.
Guarantees and Customer Service: Look for a company that offers a satisfaction guarantee, so you can be confident that you’re getting a quality service. Additionally, they should have excellent customer service and be responsive to any questions or concerns you may have.

By considering these qualifications when choosing a professional cleaning company, you can ensure that you’re getting a quality service that will leave your houses looking and feeling clean and fresh.

Why should I trust Cleaning Services BT?
  • We’re proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trustCleaning Services BT .
Who does Cleaning Services BT hire to clean my home?
  • You can rest assured that all of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.

How will our relationship work?
  • At Cleaning Services BT , we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Our housecleaning franchise owners value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.

What should I do before Cleaning Services BT arrives?
  • To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Do I need to be home for every cleaning service?
  • No. Because we work on an 8 a.m. to 6 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.

What time does your team arrive?
  • While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. Cleaning Services BT uses a unique “on-time arrival” software to log your preferences so our services are as minimally disruptive as possible.

What do you mean by "window of arrival"?
  • When you schedule housecleaning services with Cleaning Services BT , we’ll give you an arrival timeframe of three to four hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.

What if something's damaged during a service?
  • At Cleaning Services BT , we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

What if something is missed?
  • The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work. We’re happy to correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service.

What do you not clean?

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.

To ensure we provide your home with the highest quality of care, we don’t typically:

  • Clean toys
  • Clean the inside of your fireplace
  • Pick up clutter
  • Clean your iron
  • Do laundry
  • Wash dishes

    We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.

The next time you need a professional cleaning contact Cleaning Services BT, the cleaner near you.

Let us help you keep your home clean and looking its best.

Request a Free Estimate